Shipping & Returns

 

Shipping Information

$5.99 flat rate shipping for orders under $50. Free economy shipping* when you spend $50 or more.

For all orders under $50, the rates are as follows:

Economy*— $5.99 flat rate
Standard** — $8.98 flat rate
3 Day — $19.99 flat rate
2 Day — $26.99 flat rate
Next Day — $36.99 flat rate
Next Day Priority — $49.99 flat rate
Next Day Saturday — $49.99 flat rate
Standard for Alaska, Hawaii, and US Posessions — $20.00
Canada — $20.00

* Economy Shipping Exceptions: Economy Shipping is only available to orders shipped within the contiguous United
States.

** Standard Shipping Exceptions: Standard Shipping, as explained in the chart above, only applies to orders shipped
within the contiguous United States.

Shipping for Alaska, Hawaii and US Possessions: The additional cost of standard shipping outside of the contiguous
48 states is due to using either FedEx Ground or USPS Priority Mail. We use these shipping methods to ensure that
orders are received within the 4 – 8 business day delivery window. Shipping methods other than FedEx Ground or
USPS Priority Mail resulted in much longer delivery times—in some cases, up to 4 weeks— that were unacceptable
to most of our customers. For this reason, FedEx Ground and USPS Priority Mail have become our delivery methods
of choice for Alaska, Hawaii, Puerto Rico and other US Possessions.

 

Returns

At Town & Country Fragrances we want you to experience the great pride and passion that we have in recreating the fragrances of life’s treasured moments. For whatever reason you want to return or exchange any of our unlit products within 30 days of purchase we would be happy to assist for a full refund or exchange.

If you purchased from a Town & Country Fragrances authorized retail store: Please contact the store for their refund / return policy.

 

If you purchased one of Town & Country Fragrances products on our website, or through one of our catalogs, or by calling us directly:

Once we understand what your concerns are we will email to you a return label for your package. Town & Country Fragrances candle enjoyment is guaranteed. Enjoy it or Exchange it …..It’s that simple !

All of the products should be packaged using the original box, if possible. Please enclose a copy of your original receipt, the credit or debit card number that was used to make the purchase, and indicate which item(s) you would be returning and why. 

 

Broken & Damaged Items

When your order arrives, inspect the package for any damage that may have occurred during shipment. Unfortunately, there will be times when packages get damaged during the shipping process. If a product is damaged, email a photo of the damaged merchandise to info@townandcountryfragrances.com. We will either provide a refund or exchange the product(s).

All damaged products must be reported within 10 days of receipt of merchandise.